Archive for November, 2019

November 15, 2019

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by: [email protected]

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Categories: Customer Engagement

What is Referral Marketing ? Referral marketing (word-of-mouth) is a powerful strategy and one of the best marketing drivers for sales and conversion. Referral marketing is exactly what it sounds like: the process of one person referring a product, and the referee purchasing that product due to that recommendation. There are two major reasons why […]

November 15, 2019

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by: [email protected]

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Categories: Uncategorized

Why you need to invest in Customer Experience Management There are so many wide-ranging benefits of a Customer Experience Management platform. Here, we take a look at some of the most important ones that should get you to start investing in it!   Make Customer Feedback Useful and Important Most organizations have no clue as […]

November 15, 2019

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by: [email protected]

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Categories: Personalization

4 simple ways to build a customer-centric culture In today’s world of cut-throat competition, the only factor that probably brings the competitive advantage to any business organization is Customer Experience. Building an organization wherein every single member of the staff sings the same song of customer-centricity is, therefore, vital to success in the long run. […]